Stakeholder Communication

In order to fulfill corporate social responsibility, it is important to value the interests of stakeholders. While pursuing sustainable operations and profitability, attention should be paid to issues related to the environment, society, and corporate governance, and these should be incorporated into the company's management policies and operational activities to achieve the goal of sustainable operations. Our company understands the reasonable expectations and needs of stakeholders through the following good communication platforms. Whether it is questions, complaints, or suggestions regarding economic, social, or environmental issues, our company will adhere to the principle of integrity and handle them appropriately, providing feedback or improvement plans for effective communication.

Stakeholder Identification

According to the five aspects of the AA1000 Stakeholder Engagement Standard: influence, concern, responsibility, dependence, and diverse perspectives, a stakeholder identification questionnaire was sent to all colleagues at BTL Inc. (including management). After the statistical results were approved by the company, the six major categories of stakeholders were classified based on their importance: customers, employees, shareholders/investors, government authorities, suppliers, and financial institutions.

Stakeholder communication channels

The issues of concern and communication with various stakeholders for the year 2024 are as follows:

customers

BTL Inc. highly values customer needs.

In line with customer research and development technology evolution, we update various product testing capabilities to provide customers with timely, quality, and efficient testing and certification services.

Issues of concern

•Corporate governance and integrity management

•Information Security and Privacy Protection

•Regulatory Compliance

•Customer service and product quality

Communication and response methods and frequency

•Official website stakeholder contact phone number, email (instant)

•Business Communication (Real-time)

•Customer complaint channels (real-time)

•Detection certification new knowledge dissemination (irregular)

•Customer Satisfaction Survey (Annual)

2024 communication situation and results

•The official website's customer service email received a total of 46 inquiries regarding testing and certification services.

•A total of 30 customer satisfaction surveys were issued, with 26 returned, resulting in a customer satisfaction rate of 96.6%.

•Irregularly send new knowledge about testing and certification to customers for reference through the official website, email, and messaging software.

•There are 2 customer complaint cases, both of which have completed cause analysis and response measures, and have obtained customer agreement to close the cases.

employees

Employees are the most important asset of BTL Inc..

Our services, professionalism, and cultural establishment are accumulated bit by bit by every employee, with a particular emphasis on employee health and safety, striving to create a healthy and happy workplace.

Issues of concern

•Employee Competencies and Development

•Talent cultivation and development

•Labor relations and human rights protection

•Occupational Safety and Health

Communication and response methods and frequency

•Official website stakeholder area contact phone number, email (instant)

•On-the-job training (monthly)

•Labor-Management Meeting / Welfare Committee Meeting (Quarterly)

•On-site medical care (twice a month)

•Employee Complaint Mailbox (Real-time)

2024 communication situation and results

•A total of 881 in-service training sessions were held, with a total of 1,863 participants and a total of 5,984 hours.

•A total of 6 sessions were held by the Welfare Committee.

•A total of 4 labor-management meetings were held.

•A total of 24 on-site medical care events were held.

•A total of 1 case has been received in the complaint mailbox, which has been processed and closed.

Shareholders / Investors

Shareholders and investors are an important source of the company's operating capital.

Continuously monitor the company's operational status and development, the company actively maintains stable profits and return on investment for shareholders and investors, implementing sustainable business practices.

Issues of concern

•Operational Strategy and Business Performance

•Tax Responsibility

•Corporate governance and integrity management

•Regulatory Compliance

•Risk Management

Communication and response methods and frequency

•A spokesperson and deputy spokesperson are designated, and the company website has an investor area and a contact window (real-time).

•Hold annual shareholder meetings.

•Corporate Forum (Irregular)

•Publish revenue performance and financial reports (monthly/quarterly)

•Disclose important financial and business-related information of the company (real-time) on the Public Information Observatory.

2024 communication situation and results

•A total of 11 corporate symposiums were held.

•A shareholders' meeting was held once.

•Announce financial reports quarterly.

•Release revenue data monthly.

•Update financial and business-related information on the company website in real-time.

•The announcement of various public information is made according to the schedule set by the competent authority.

government authorities

Comply with government regulations and actively cooperate.

BTL Inc. carries out various mandatory regulatory tests under the authorization and supervision of government authorities, requiring good communication channels with relevant government units, and conducting testing and certification work in accordance with the latest regulatory requirements. The company maintains active and smooth communication with the competent authorities to ensure that all operations comply with laws and relevant regulations.

Issues of concern

•Corporate governance and integrity management

•Regulatory Compliance

•Tax Responsibility

•Occupational Safety and Health

•Labor relations and human rights protection

•Greenhouse gas emission management

Communication and response methods and frequency

•Official website stakeholder area contact phone number, email (instant)

•Official correspondence (irregular)

•Phone/Email (irregular)

•Meetings (monthly/quarterly/irregular)

•Seminars and promotional meetings (irregular)

•Supervisory evaluation by the competent authority (irregular)

2024 Communication Situation and Results

•Participate in the Bureau of Standards, Metrology and Inspection (BSMI) testing technology consistency meetings every month.

•Participated in two meetings for public consultation on regulatory updates held by the National Communications Commission (NCC), both quarterly and irregular.

•The Bureau of Standards, Metrology and Inspection (BSMI) of the Ministry of Economic Affairs conducted one supervision evaluation.

•The National Accreditation Foundation (TAF) conducted five supervision evaluations.

•In accordance with the requirements of the regulatory authorities for listed companies, participated in a total of 10 regulatory and system promotion meetings.

•Announce various public information according to the schedule set by the competent authority.

suppliers

Maintain close communication with suppliers

Through close communication with testing equipment suppliers, we can understand the current and future market changes in the testing industry and the customized testing needs, allowing the company to respond in advance. Outsourced suppliers (laboratories) assist the company in meeting customers' comprehensive testing and certification needs.

Issues of concern

•Regulatory Compliance

•Customer service and product quality

•Operational Strategy and Business Performance

•Sustainable Supply Chain Management

Communication and Response Methods and Frequency

•Official website stakeholder contact phone number, email (instant)

•Procurement Meeting (Irregular)

•Telephone communication (irregular)

•Seminars (irregular)

•Equipment training (irregular)

•Supplier evaluation (annually / every three years / new vendors)

2024 communication situation and results

•Participate irregularly in seminars and training organized by equipment manufacturers regarding new testing requirements or new regulatory standards.

•A total of 308 external product supplier and service provider evaluation forms were completed (of which 279 are evaluated once a year).

financial institutions

Maintain stable and competitive operating capital

Financing from banks is one of the sources of funding for the company. Through good communication and interaction with banks, we can obtain stable and competitive operating funds to ensure sustainable operations.

Issues of concern

•Operational Strategy and Business Performance

•Corporate governance and integrity management

•Fundraising Management

•Risk Management

Communication and response methods and frequency

•Official website stakeholder contact phone number, email (instant)

•Phone/Email (irregular)

•Dedicated personnel visit meetings (annually)

•Revenue and financial statement announcement (monthly/quarterly)

2024 communication situation and results

•There were a total of 6 meetings with dedicated visitors.

•Release financial reports quarterly.

•Release revenue data monthly.

•Update financial and business-related information on the company website in real-time.

Summary of Stakeholder Report to the Board of Directors

Annual	Board of Directors date	Report content	Suggestions and Results
2025	2025/11/6	• Stakeholder identification results • Communication channels, frequency, communication situations, and results with stakeholders	No objection